FAQ Page

//FAQ Page
FAQ Page2018-08-12T11:47:40+00:00
How does Dylan’s Liquor Store work?2018-08-12T10:13:46+00:00

YOU PICK from over 2,500 beverages. Just add your desired drinks to your cart online, checkout, and wait!

WE DELIVER straight from the store to your door. Put your feet up, relax, and we’ll bring your order to wherever you are.

YOU ENJOY hassle-free satisfaction to your thirst. No need to rush to the corner store at the last minute! We’re here to keep your glasses full!

Where is Dylan’s Liquor Store available?2018-08-12T10:13:45+00:00

Our 90-minute delivery guarantee is currently only applicable within Houston area, but we can certainly satisfy your thirst wherever you are in Houston. Don’t worry, we also deliver nationwide!

What makes Dylan’s Liquor Store different?2018-08-12T10:13:44+00:00

Look no further, we’ve got great, low prices, the widest selection in the metro, an easy online ordering process — and the best part? We can deliver your order within 90 minutes! *

What are your operating time?2018-08-23T02:01:11+00:00

The drinks start flowing from 10:00 AM to 09:00 PM. You can put your order any time of the day and we’ll process it as soon as we can! Our delivery hours are from 12:00 PM (noon) to 12:00 AM (midnight).

We’ll have support staff to assist you with any orders, if needed.

What is the delivery cut off?2018-08-12T10:13:41+00:00

We currently deliver up to 12 midnight.  Stay tuned, however, for 24-hour delivery!

What is the ordering cut off?2018-08-12T10:13:40+00:00

We deliver your beverages, liquor, spirits, wine, beer, coffee, or tea within 90 minutes to Houston area if ordered between 12 noon to 12 midnight.

We’ll deliver on the same day within Houston if the order is received before 3:00 pm.

What is the delivery cut off?2018-08-12T10:13:39+00:00

We currently deliver up to 12 midnight.  Stay tuned, however, for 24-hour delivery!

How does delivery work?2018-08-12T10:13:37+00:00

Easy!

Step 1. Place your order with Dylan’s Liquor Store.

Step 2. Ensure that you have the proper delivery address and mobile number indicated as a part of your order.  We’ll let you know once orders are on the way. We CANNOT guarantee speedy delivery if your address is incomplete or incorrect.

Step 3. Wait for your order to arrive at your doorstep! Enjoy!

Bonus: If you chose Cash on Delivery as a payment method, please have your cash ready for a smooth transaction.

What cities does the delivery cover?2018-08-12T10:13:35+00:00

For 90-minute delivery, we cover Houston area.

For same day delivery, we’ll cover Houston area, if ordered before 4:00 PM.

How much is the delivery fee?2018-08-12T10:13:34+00:00

For now, the delivery is free within Houston. For outside Houston, delivery fee is subject to courier charges. This will be a separate transaction.

How will I know if my order has been shipped?2018-08-12T10:13:33+00:00

When you place an order, you will get a confirmation email first. Next, you will get a dispatch email when the item has been dispatched and is on it’s way to you. For shipping status inquiries, you may message us on Facebook or text +1 346-331-2157

Can I order and have it delivered the next day?2018-08-12T10:13:31+00:00

Definitely! Just specify it in the notes section.

I do not live in Houston, TX. Can I still order?2018-08-22T11:22:36+00:00

Of course! Its free delivery with no minimum order required within Houston, TX and standard courier rates apply based on your location for outside Houston, TX purchases. You can also opt to pick up the goods at our warehouse: Dylan’s Liquor Store Online, Inc. Alden Bridge Village Center 8000 Research Forest Dr, The Woodlands,

What modes of payment do you accept?2018-08-12T10:13:27+00:00

We accept Paypal (credit cards) and COD

Who do I contact with an issue?2018-08-22T11:53:56+00:00

You may e-mail customercare@dylansliquor.net or text/ call +1 346-331-2157

Can I cancel or make changes to my order?2018-08-22T12:15:50+00:00

For order changes / cancellations, You may e-mail customercare@dylansliquor.net or text/ call +1 346-331-2157

What if no one is at the delivery location to receive the order?2018-08-12T10:13:17+00:00

If an order is cancelled, or if no one is at the delivery location (20 Min. waiting time of delivery rider) to receive the order during the chosen delivery slot, Dylan’s Liquor Store reserves the right to reschedule or cancel the delivery and charge you a re-delivery or cancellation fee.

I own a liquor shop / brand. Can I partner with Dylan’s Liquor Store?2018-08-22T12:18:59+00:00

We’re always open to partnerships. You may e-mail customercare@dylansliquor.net or text/ call +1 346-331-2157

What if I order an item and it’s out of stock?2018-08-22T12:21:26+00:00

Items which are rare, sometimes rare, and/or can be considered as not a fast moving consumer product will depend on the availability on our stocks/suppliers. Not to worry, we will do everything in our power to help you get your item, otherwise we will ask you for your suggested replacement or what we should do with your order. If your order was paid online, we will not charge your card yet until we know we can fulfill your order. You may e-mail customercare@dylansliquor.net or text/ call +1 346-331-2157.

What if you don’t have what I’m looking for?2018-08-22T12:25:49+00:00

You may e-mail customercare@dylansliquor.net or text/ call +1 346-331-2157

What is Dylan’s Liquor Store?2018-08-12T10:14:59+00:00

It’s Dylan’s Liquor Store to the rescue! We save you from your thirst with our quick, easy, and convenient drink delivery service straight to your doorstep. We also carry the finest bar tools and provide bar consultation services.

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. Ok